Contact and support
One address, three languages and eight subjects. Naming the right subject shortens the time to resolution more than persisting through the wrong channel.
Sening Capital customer support operates 24 hours a day Monday to Friday in Spanish, Portuguese and English. Every enquiry is received at the single address [email protected] or through the form on this page. The average time to a first response is up to 4 hours.
How to reach us
Write to the company's address or use the form on this page: both routes reach the same inbox, with the same response time. What decides which department handles your enquiry is not the address but the subject line you give it.
| Channel | Contact detail | Response time | Hours |
|---|---|---|---|
| [email protected] | up to 4 hours | 24/5 | |
| Website form | The “Write to us” section of this page | up to 4 hours | 24/5 |
Every enquiry is received at [email protected]. There are no separate per-department addresses: write one of the eight matters from the table below in the subject line and the message routes itself.
| Subject line | What it handles |
|---|---|
| Verification and documents | KYC status, requirements and reasons for document rejection |
| Financial operations | Deposits, withdrawals, fees and payment details |
| Partner programme | Registration, conditions, traffic attribution and accruals |
| Complaints and disputes | Formal complaint to the compliance department |
| Personal data | Exercising the rights of access, rectification and erasure |
| Compliance and AML | KYC/AML policy questions and source-of-funds requests |
| Fraud reports | Brand impersonation and fraudulent schemes |
| Press | Media requests and analyst commentary |
Where we are
Sening Capital has a single address, its registered office in the United Kingdom. There are no regional offices and no in-person service: customer support is delivered entirely remotely, in all three languages of the site.
Registered office
12 John Princes Street, London, Westminster, W1G 0JR, UNITED KINGDOM.
Sening Capital Ltd, incorporated in 2018, company registration number 11237561. This is the address for legal notices and postal correspondence.
Financial Conduct Authority
Authorised and regulated by the United Kingdom's Financial Conduct Authority under reference number 806721.
The FCA's public register lets anyone check that this authorisation is current, under that same number, at any time.
Sening Capital writes only from the seningcapital.net domain and through the channels published on this page. Any message coming from another domain or from an unverified profile should be treated as suspicious and forwarded to the company's address with “Fraud report” in the subject line. See the signs of fraud on the security page.
Write to us
Choose the subject so that your message goes straight to the relevant department. If your query concerns an existing account, give the account number: it shortens the time to resolution significantly.
Before writing: many frequent questions are already answered on the deposits and withdrawals, account plans and KYC/AML policy pages.
If something goes wrong
The procedure has three stages, and the client may approach the regulator directly at any of them, without exhausting the earlier ones.
Customer support
Email or the website form. Response time up to 24 hours. Most issues are resolved at this stage.
Compliance department
Formal complaint to the same address, with “Complaint” in the subject line. Resolution within 10 business days, with a reasoned written response.
External stage
Independent dispute resolution body or the FCA, using the details given in the legal documents section.
Frequently asked questions
Through the single address [email protected] or the form on this page; both routes reach the same inbox. Support operates 24 hours a day Monday to Friday in Spanish, Portuguese and English. The average response time is up to 4 hours.
At 12 John Princes Street, London, Westminster, W1G 0JR, United Kingdom, under company registration number 11237561 and licence FCA 806721. That is the company's only address and the address for legal notices. There are no regional offices and no in-person service: support is entirely remote.
Yes. Support answers in Portuguese 24 hours a day Monday to Friday, through the same address and the website form. The educational material and the website are also available in a Portuguese version.
Just one: [email protected]. What changes is not the address but the subject line of the message. Write one of these eight matters in the subject line — verification and documents, financial operations, partner programme, complaints, personal data, compliance and AML, fraud reports or press — and the message is routed to the right department with no intermediate steps.
The average time to a first response is up to 4 hours. Formal complaints addressed to the compliance department are resolved within 10 business days.
No. Customer support handles technical, verification, payment and trading-condition questions. It does not issue personalised investment recommendations or market forecasts, and the company does not provide discretionary asset management services.
Do not have an account yet?
The minimum deposit is 250 USD, verification takes up to 24 hours and the education centre is open before you even register.
Minimum deposit 250 USD · Verification within 24 hours · Withdrawals processed within 24 hours